Flight delays and cancelations are unfortunate events many air travellers have to deal with. However, passengers flying within, into, or out of the European Union are protected under EU Regulation 261/2004, often referred to as EC Regulation 261/2004. This regulation offers passengers rights to compensation and assistance during such disruptions. Here, we address some frequently asked questions about how these EU regulations on delayed flights and cancelations work.
What is EU Regulation 261/2004?
EU Regulation 261/2004 is a law implemented by the European Union to ensure the protection of air passengers in cases of flight delays, cancelations, and instances where passengers are denied boarding. This regulation applies to:
- All flights departing from airports in the EU
- Flights arriving in the EU from outside, if operated by an EU airline
Who Is Eligible For Compensation Under EU Regulation 261/2004?
Passengers are eligible for compensation if they have a confirmed booking on the flight, checked in on time (usually no later than 45 minutes before the scheduled departure time), and are traveling on a route covered by the regulation.
What Conditions Qualify For Compensation In Case Of Flight Delays?
To qualify for EU regulations on delayed flights:
- The flight must be delayed by at least three hours upon arrival.
- The delay must not be due to extraordinary circumstances, such as severe weather or security risks, which are beyond the airline’s control.
How Much Compensation Can I Receive For a Delayed or Canceled Flight?
The amount of compensation depends on the distance of the flight:
- €250 for flights of 1,500 kilometers or less.
- €400 for flights between 1,500 and 3,500 kilometers.
- €600 for flights over 3,500 kilometers.
What Are My Rights If My Flight Is Canceled?
If your flight is canceled, the airline must offer you either:
- A full refund of the ticket price within seven days
- A re-routing to your final destination at the earliest opportunity or a later date convenient to you, subject to seat availability
- You may also be eligible for compensation, similar to that provided for delays, unless you were informed of the cancelation at least 14 days before the scheduled departure date, or if the cancelation was due to extraordinary circumstances.
Are There Any Entitlements During Long Waits At The Airport Due To Delays Or Cancelations?
Yes, airlines are required to provide care and assistance during long waits. This includes:
- Meals and refreshments in proportion to the waiting time.
- Hotel accommodation if an overnight stay becomes necessary.
- Transport between the airport and the place of accommodation.
- Free telephone calls, telex or fax messages, or emails.
Can I Claim Compensation Directly From The Airline?
Yes, you can and should claim compensation directly from the airline. If the airline does not respond or if you are dissatisfied with their response, you can escalate the matter to the national enforcement body of the country where the incident occurred, or seek legal action.
Conclusion
Understanding your rights under EU Regulation 261/2004 can make a significant difference in how you manage the inconvenience caused by flight delays and cancelations. Knowing what compensations and entitlements you’re eligible for can help relieve some of the stress associated with disrupted travel plans. Always be prepared.
